Effective Date: 20 Jan 2025
At AskImmi, your privacy is of paramount importance to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our mobile application (“AskImmi” or the “App”). By using the AskImmi app, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect the following types of information to provide and improve our services:
a) Personal Information: When you use the App, we may collect certain personal information, including but not limited to:
- Name
- Email address
- Phone number
- Profile picture (optional)
- Immigration-related information (e.g., visa status, citizenship, etc.)
b) Usage Data: We may collect information about how the App is accessed and used (“Usage Data”). This may include information such as:
- Device type and operating system
- IP address
- Mobile network information
- Device identifiers (e.g., UUID)
- Usage patterns and preferences
c) Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience. These tools help us analyze trends, track user movements within the App, and personalize content. You can control cookies through your device settings.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and improve the functionality of the App
- To personalize your experience and suggest relevant content or services
- To communicate with you regarding updates, promotions, or important information about the App
- To respond to your queries and provide customer support
- To comply with legal obligations or enforce our terms and conditions
3. Sharing of Your Information
We do not share your personal information with third parties, except in the following circumstances:
- With service providers who perform functions on our behalf (e.g., hosting, data analysis, customer support). These providers have access to your data only as necessary to perform their tasks and are obligated to maintain its confidentiality.
- With your consent, for example, when you agree to share information with a third-party service.
- To comply with legal obligations or to protect our rights, safety, or property, as well as the rights, safety, or property of others.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred.
4. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
5. Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Choices and Rights
You have the following rights regarding your personal information:
- Access and Update: You can review, update, or correct your personal information through the App’s settings or by contacting us.
- Data Deletion: You may request the deletion of your account and personal data. Please note that we may retain certain information as required by law or for legitimate business purposes.
- Opt-Out of Marketing Communications: You can opt out of receiving marketing emails or notifications by following the unsubscribe instructions in the communications.
7. Children’s Privacy
AskImmi is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child under the age of 13, we will take steps to delete such information from our systems.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by updating the “Effective Date” at the top of this page.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: info@askimmi.com
Address: Melbourne, VIC 3000