Privacy Policy

1. Who We Are

AskImmi is an independent app operated by Think Higher Consultants.

For privacy-related questions, requests or complaints, you can contact us using the details below:

2. Information We Collect

The information we collect depends on how you use AskImmi and the features you access.

Information You Provide

When you create an account or use AskImmi, we may collect information such as:

• Your name
• Email address
• Account and login information
• Profile information
• Location or other information you choose to provide
• Your areas of interest
• Information relating to your education or migration interests
• Questions and information you submit through the app
• Information you provide when contacting our support team
• Any other information you voluntarily provide to us

Information in Questions You Submit

AskImmi allows users to submit education and migration questions and provide background information to help a migration professional understand the question.

Depending on what you choose to provide, this information may include details about your:

• Age
• Occupation
• Qualifications
• Work experience
• Visa status
• Location
• Education
• Migration pathway
• Family or partner circumstances
• Other circumstances relevant to your question

You should only provide information that is relevant to your question and avoid submitting unnecessary sensitive or confidential information.

Technical and Usage Information

When you use the AskImmi app or website, certain technical information may also be collected automatically, depending on the technology and services used by the app.

This may include information such as:

• Device type
• Operating system
• App version
• IP address
• General usage information
• Technical error or diagnostic information
• Information relating to app performance and security

The exact information collected may depend on the configuration of the app and the third-party technologies used to operate it.

3. How We Collect Information

We may collect personal information when you:

• Create or use an AskImmi account
• Complete your profile
• Select topics or areas of interest
• Submit a question
• Receive or access a response
• Follow topics
• Save information
• Enable notifications
• Contact our support team
• Use the AskImmi website or app
• Otherwise voluntarily provide information to us

Where information is collected automatically, this may occur through the app, website, device or technical services supporting AskImmi.

4. Why We Collect and Use Your Information

We collect and use personal information for purposes connected with providing and improving AskImmi.

These purposes may include:

• Creating and managing your account
• Providing access to AskImmi features
• Understanding your selected interests and topics
• Providing relevant education and migration updates
• Processing and responding to questions submitted through AskImmi
• Providing text or voice responses where that service is available
• Sending notifications about responses and relevant updates
• Providing customer and technical support
• Maintaining the security and functionality of the app
• Detecting, preventing and addressing technical or security issues
• Improving the AskImmi user experience
• Managing and improving our services
• Complying with applicable legal and regulatory obligations

We will not use your personal information for purposes that are incompatible with the purposes explained in this Privacy Policy unless permitted or required by law.

5. Questions and Professional Responses

One of AskImmi's key features allows users to submit questions relating to Australian education, visas and migration.

Information included in your question may need to be reviewed by an appropriate migration professional so that a response can be prepared.

Your submitted question and relevant information may therefore be accessed by authorised people involved in providing the AskImmi question-and-response service.

Depending on the service available and the nature of your question, responses may be provided in text or voice format.

You should make sure that the information you provide is accurate and relevant to the question you are asking.

6. Notifications

If you enable notifications, AskImmi may send notifications relating to:

• Responses to your questions
• Updates relating to topics you follow
• Relevant education information
• Relevant migration information
• Other important information about the AskImmi service

You can manage notification permissions through the app and, where applicable, through your device settings.

7. Following Topics and Personalised Information

AskImmi allows users to select and follow topics that are relevant to their interests.

These preferences may be used to help determine which education and migration updates are presented or notified to you.

For example, you may choose to follow topics such as:

• Student visas
• Graduate pathways
• Skilled migration
• State nomination
• Skills assessments
• Employer sponsorship
• Partner and family migration
• Australian education
• Other migration-related topics

Your selected topics are used to help make the AskImmi experience more relevant to you.

8. How We Hold and Protect Personal Information

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

The security measures used may include appropriate technical and organisational safeguards relevant to the systems and services used to operate AskImmi.

However, no method of transmitting or storing information can be guaranteed to be completely secure. You should also take reasonable steps to protect your account credentials and device.

If we become aware of a data breach involving personal information, we will respond in accordance with applicable legal requirements.

9. Disclosure of Personal Information

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.

This may include disclosure to:

• Authorised migration professionals involved in responding to your questions
• Service providers that help us operate, maintain or support AskImmi
• Technology, hosting, security or communications providers where required to provide the service
• Professional advisers where reasonably necessary
• Government agencies, regulators, courts or law enforcement bodies where required or authorised by law
• Other parties where you have given permission or disclosure is otherwise permitted or required by law

We do not sell your personal information as a product or service.

We will only disclose personal information for purposes permitted under applicable privacy laws.

10. Overseas Disclosure

Some technology, hosting, communications or other service providers used to operate an online application may be located outside Australia or may store or process information outside Australia.

At the time this Privacy Policy was prepared, the specific countries in which any such providers may be located had not been confirmed for publication.

Before publishing this Privacy Policy, AskImmi should confirm its actual third-party providers and the countries in which personal information may be stored or processed, and update this section where practicable.

Where applicable, we will handle overseas disclosures in accordance with the Australian Privacy Principles and other applicable privacy requirements.

11. Accessing Your Personal Information

You may request access to personal information that AskImmi holds about you.

To make an access request, contact us using the privacy contact details provided in this Privacy Policy.

We may need to verify your identity before providing access to personal information.

In some circumstances, access may be refused where permitted or required by applicable law. If this occurs, we will explain the reasons where we are permitted to do so.

12. Correcting Your Personal Information

We take reasonable steps to ensure that personal information we collect, use and disclose is accurate, complete and up to date for the purposes for which it is used.

If you believe information we hold about you is incorrect, incomplete or outdated, you can request that we correct it.

Please contact us using the privacy contact details provided in this Privacy Policy.

13. Deleting Your Information

If you no longer wish to use AskImmi, you may contact us to ask about deleting your account or personal information.

Whether information can be deleted may depend on legal, security, operational or other legitimate requirements.

Where we are required or permitted to retain information, we may keep it for the applicable retention period rather than immediately deleting it.

14. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining records, resolving disputes, maintaining security and complying with legal obligations.

The actual retention period may vary depending on:

• The type of information
• The reason it was collected
• Whether you continue to use AskImmi
• Legal or regulatory requirements
• Security and operational requirements

AskImmi should review its actual data retention practices and update this section if specific retention periods are established.

15. Children's Privacy

AskImmi is intended for people who are able to use the service in accordance with applicable laws and the terms of the app.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can assess the situation and take appropriate action.

16. Third-Party Services and Links

AskImmi may use third-party technology or service providers to support features such as hosting, communications, security, notifications, analytics or other app functionality.

Where third-party services process personal information on our behalf, we expect them to handle that information appropriately and consistently with applicable privacy requirements.

AskImmi may also provide links to third-party websites or services. Those websites operate under their own privacy policies, and you should review their privacy policies before providing personal information.

17. App Stores

AskImmi may be made available through third-party app stores, including the Apple App Store and Google Play.

Your use of an app store is also subject to the relevant provider's terms and privacy practices.

This Privacy Policy applies to the personal information handled by AskImmi and Think Higher Consultants, not to information independently collected by an app store.

18. Cookies and Similar Technologies

The AskImmi website may use cookies or similar technologies where necessary to operate the website, maintain security, understand website usage or improve the user experience.

The exact cookies and technologies used may change as the website develops.

Where required by applicable law, we will provide appropriate information or choices regarding the use of cookies and similar technologies.

19. Direct Marketing

If we use your personal information for direct marketing, we will do so in accordance with applicable privacy and communications laws.

You may opt out of marketing communications where an opt-out option is provided.

Service-related communications, such as notifications about your account, questions, responses or important service information, may still be sent where necessary to provide AskImmi.

20. Privacy Complaints

If you believe that AskImmi or Think Higher Consultants has mishandled your personal information or breached applicable privacy requirements, you can contact us and make a privacy complaint.

Please provide enough information for us to understand:

• What happened
• What personal information may be involved
• When the issue occurred
• What outcome you are seeking

We will review and respond to your complaint within a reasonable period and in accordance with applicable privacy requirements.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC) or another relevant privacy regulator.

21. Changes to This Privacy Policy

Our privacy practices may change as AskImmi develops, new features are introduced, or legal and regulatory requirements change.

We may update this Privacy Policy from time to time.

The updated version will be published on this page with a revised Last Updated date.

We recommend checking this page periodically to stay informed about how we handle personal information.

22. Contact Us

If you have questions about this Privacy Policy, want to request access to or correction of your personal information, or wish to make a privacy complaint, please contact us:

23. Important Information About AskImmi

AskImmi is an independent app operated by Think Higher Pty Ltd and is not affiliated with the Australian Government.

Information provided through AskImmi is generally intended to provide education and migration information and guidance. Migration and education requirements can change, and individual circumstances may affect the options available to a person.

AskImmi does not guarantee admission, scholarships, skills assessments, state nomination, visa approval, permanent residency or any other particular outcome.

Where you submit a question through AskImmi, you should provide accurate and relevant information so that the person responding to your question can better understand your circumstances.

Last Updated: 19 August 2026